About Our Hospital
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I have found a stray or lost animal, who do I call?
If the pet has a collar with identification, please call the owner. If the pet has a rabies tag with our clinic information please contact us during business hours only…
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I have lost my pet, who can I call?
In Carleton Place, Beckwith and Mississippi Mills stray animals who are picked up by animal control are taken to the Lanark Animal Welfare Society (LAWS) in Smiths Falls. The office…
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How is mileage determined and how do you split it with mutilple clients in one area?
All farms within a 30 km from the clinic are charged a base farm call fee. Beyond that distance there is an additional mileage fee per km. If multiple horses…
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
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Why is my veterinarian referring my pet to a specialist?
Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer…
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Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.
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Do you perform at-home euthanasia?
We do in certain cases. If you would prefer to have a veterinarian come to your home, please call to discuss this option. We also offer counseling if you want…
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
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What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…
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I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery….
