Veterinary Health Care
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
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I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If your…
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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
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Why does it cost so much to provide veterinary care for my pet?
The fees you pay for veterinary services take into consideration a number of factors, including the costs to compensate your veterinarian and veterinary team for their professional services and the…
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What is a veterinary technician?
A veterinary technician is trained to assist veterinarians in caring for pets. These professionals perform many of the same tasks that a nurse would for a doctor. Veterinary technicians have…
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I’ve seen a lot of information about supplements and nutraceuticals. How do I know what my pet needs?
Supplements, and nutraceuticals in particular, are becoming very popular with pet owners. Your veterinarian can help you weed out confusing and conflicting information and advise you on any supplements your…
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Which pet food should I feed my dog/cat?
The answer is different for each pet, although many commercially available foods are fine to feed healthy dogs and cats. You can look for a nutritional adequacy statement from the…
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I recently lost my pet, and I’m having trouble dealing with the loss. Where can I find help?
Losing a pet can be extremely upsetting and hard to move beyond. We have such a close bond with our pets, so letting go is never easy. Many veterinary hospitals…
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My pet has the same thing wrong that he/she was just treated for. Can the veterinarian just prescribe the same medication that he/she did the last time?
Even though your pet may be showing the same symptoms as he or she did the last time, the problem may be different. Many diseases have similar symptoms, and your…
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What toys/accessories are appropriate for my pet?
Many clinics offer veterinary-approved toys and accessories for pets. With all the options out there, sometimes it’s hard to figure out what’s safe. Your veterinary hospital can also recommend toys…
